Reviews

We’ve Earned the Community’s Loyalty

As a family-owned business, we believe that there’s no better proof of success than the satisfaction of our customers. Our neighbors in Dallas, Plano, and the surrounding areas can’t stop talking about how we’ve helped them stay safe and comfortable in their homes and businesses.

See for yourself what sets us apart from the competition by reading through our customer testimonials. We customize our service to meet the individual needs of every customer because we truly care about your satisfaction!

  • Amazing Company
    1st Class Air was on the job very quickly with a service rep with 35 years of experience. He obviously knew what he was doing and explained his work as he went along. He gave you a sense of total trust in that he was only fixing what needed to be fixed and not overcharging. As a matter of fact, the charges were significantly cheaper than 2 other quotes. The best review I could provide on the first experience.

    - Kim K.

  • Robert T.
    Best decision we've ever made with doing business with 1st Class Heat & Air. They have delivered professionalisms and quality service to myself and all who I have recommended (parents, sister, and a realtor friend) prior to us switching over to this company. In fact, our realtor friend highly recommends her clients when work is needed. 1st Class has been genuinely nice and courteous every time we have any dealings with them. We recently encountered an issue with our 5 1/2 yrs old unit so their technician made several trips out to our house which we feel terribly bad since we recently start using 1st Class. Each time we call and come out, they have been super nice and fair. Can't ask for more... Thank you!

    - Robert T.

  • Extremely Efficient
    Chris was knowledgeable and provided me with is initial assessment but did not want to conclude the issue until he fully vetted the AC system. After he performed his maintenance the AC was back to normal. He gave me positive recommendations for both AC systems to keep them running longer and more efficiently. Overall this was a great experience and appreciate the directness, honesty, and not trying to sell me something I knew we did not need. Would provide them as a service provider to others.

    - Jeremy Y.

  • Above & Beyond Service
    My service person John D was prompt, courteous, thorough, and above all, honest. Did the work I asked, did not try to squeeze me for unneeded parts or services. Their prices were reasonable and customary...I will use them again. I had 2 units serviced, a/c drainage pipes cleared and filters changed.

    - Renee G.

  • Superior customer service!
    We have used 1st class air for several years. The technician that we always ask for is John. He is extremely knowledgeable and professional. He is great and we will always call and ask for him! Superior customer service!

    - Daniel P.

  • Very Helpful
    We did not have an urgent issue, but we were given a same-day appointment. This was the 3rd time we have used 1st Class service, they are always on time, very helpful and efficient. I feel they have the customer’s best interest in mind when assessing repairs and services. 1st Class is my partner in assuring I do not lose AC during our HOT TX summers! Take advantage of their coupon for a Spring and Fall check-up of your AC & Heater.

    - C Kimzey

  • This is a Great Company!
    They provided exceptional service at a great price. I will use them for all of my services and major repair needs. They have low overhead and you are not paying for television ads like the other guys. It shows in the price you paid but the quality is exceptional. I used to be responsible for HVAC as the Chief Engineer on two navy ships and know these systems. This is a great company.

    - Dean W.

  • This Is a 1st Class Company
    John came out and did a great job and got my AC running again. Taught me a lot about my unit I didn't know and explained to me about my filtering. This is a 1st class company. I will be calling them again the next time I need HVAC assistance. Gave me a fair and least cost price on the work. Very friendly, honest, and knowledgeable.

    - Nolen B.

  • My Energy Bills Went Down!
    I had 1st Class Air come out and do a complete replacement of my central air system. It's been over a year since then, and I continue to be happy with the result. The new system did wonders during the summer, and the cold weather heating has worked perfectly. My energy bills have gone down as a result, and the people who handled my initial consult and installation were fantastic.

    - Claudianus G.

  • Super Friendly
    After receiving a few quotes, I decided to go with 1st Class Heating & Air to replace our old 5-ton system, and I couldn't be any happier. While they were installing the outside condenser my 5-year-old son kept asking the installers question after question, and they answered him every question and now he wants to be a professional AC installer when he grows up. I can't thank you enough for everything, great job!

    - Izzy

  • Incredible Work
    What an amazing group of professionals. John, Rocky, and Frank were awesome. They did an incredible job of installing my new system. True customer service like I have experienced in many years. I will be a word of mouth salesman for 1st Class Air for many years.

    - Godard T.

  • Total Confidence
    Ricky is a blessing, I have total confidence in his expertise. I trust his honesty and will follow his recommendations knowing that they are valuable and that he will only perform the job that is needed to service my air conditioner. I always asked for him personally and will continue to do so. It is refreshing to trust someone when so many things go wrong with service personnel. Thanks, Ricky for keeping my faith and my trust, I really appreciate you and the company you work for!

    - Irwin N.

  • They Were Very Nice and Left a Great Impression on Us
    We bought a new AC unit and my whole experience was excellent! Met with technician John last week, and he did a great job explaining the different units they had, how they work, how much and the different payment options. He answered every question I asked and had the utmost patience with me and all my questions. He was very nice, professional, friendly, and definitely patient! I did not feel pressured at all to purchase anything, he actually said if you need time to make this decision you can call us back. Well, we made our decision and scheduled our unit to be put in this week. Everything went wonderfully! They came in the morning and went to work; Victor and his crew knew exactly what they were doing. They were also very professional, nice, and friendly. They took care of business and were very careful about going in and out. They even moved a piece of furniture for me so it would not be in their way. They installed everything inside and outside and made sure to clean up after themselves. Finally, we went over everything they did and they made sure we had no questions. They also made sure we understood how to use the new thermostat. They were very nice and left a great impression on us. Way to go 1st Class Air.

    - Torrey

  • 1st Class Air Is Number One on My List
    The team at 1st Class Air are trustworthy and willing to listen and understand the customer's needs. I scheduled 3 bids for a new install and chose 1st Class Air for their professionalism and outstanding customer service. They actually took the time to hear my needs and understood my schedule for the new install. From the time I scheduled an estimate through the time of my passed inspection by city inspectors, I can say 1st Class Air is number one on my list for future projects on my other properties. BIG THANK YOU to 1st Class Air for keeping it COOL during hot Texas summers!

    - Gaston V.

  • Very Afforable
    My son recommended 1st Class Air to me and I'm so thankful he did. Jason was fantastic! He really listened to me and what my concerns were and what I was looking for. He recommended a quality ac and furnace unit at a price I could afford. He is such a friendly and professional young man. I'm so thankful he was sent to talk to me. And Rocky and Frank were equally friendly, professional, and helpful. They did a beautiful job of installing my units. I couldn't be happier with the whole experience from beginning to end. I'll definitely recommend 1st Class Air.

    - Dominick M.

  • True Professionals!
    They are really true pros. Our air conditioning unit stopped working in the middle of a heatwave and we gave them a call. They were able to come out the same day and make the assessment and repair! The repair person was very courteous and it ended up costing less than what they quoted.

    - MB

  • Speedy Service
    I called 1st Class Air because my A/C unit went out and they had good reviews. They sent a technician within an hour of my call and got my air blowing cold again. I really appreciated the speedy service and the honesty of the repairman. I will call them again if I need them and I have already told some of my work friends about them. Thank you 1st Class Air!

    - Joel D.